Connect the records
Represent tickets, customers, and orders with stable identifiers. Model the relationships that a support workflow needs to follow.
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SUPPORT COPILOTS
Connect a support question to the account, orders, and policy information behind it.
A ticket rarely contains the whole story. The relevant context may live across customer records, purchases, past conversations, and policies. Graph relationships make those connections explicit.
A refund question can connect a ticket to its order and account, then retrieve the policy passages relevant to that case.
Explore the retrieval tools ↗Evidence trails
Select a passage to see its relationship to the answer.
The policy passage states the ordinary retention period. The answer keeps a citation to this exact source.
Represent tickets, customers, and orders with stable identifiers. Model the relationships that a support workflow needs to follow.
Traverse related records and use AI Search for relevant past resolutions or policy passages. Keep the results scoped to the customer and agent’s access.
Present supporting records to the support application or model. Keep consequential actions such as refunds under your existing authorization and review flow.
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